You have done it! You have identified, built, and deployed your new Natural Language Processing (NLP) solution. The work stops here, right? Unfortunately, the answer is no, and it’s a good thing. Customer care is an ongoing process - making slight adjustments is easier & cheaper than waiting it out and starting a complex & [...]
Regardless of how well-structured and clear your website is, customers will always need and want to contact you. Therefore, it is your responsibility to make that experience as positive as possible. Providing customers with proper support when they experience an issue is crucial for your business, and may turn out to be a win [...]
After completing step 1, you now understand your customers a lot better. So, what's next? It's time to help them solve their problems! Artificial intelligence for customer care is an ongoing journey and it has to start somewhere. Like everything in a business, efforts have to match the reward. Thankfully, there are plenty of [...]
It is fundamental to understand your customers and what they need your help with to roll out a successful customer care strategy. Not only does it put a purpose behind your actions, but it also enables you to track progress and whether you genuinely helped them in the long run. In the previous blog, [...]
Whether you are part of a multi-national corporation or a small local shop, customer care is an extremely important part of your business. It is what brings you and your customers closer together. Here we will show you how Artificial Intelligence, especially Natural Language Processing, can become part of your customer care landscape. [...]
