The corona-virus (COVID-19) outbreak has affected the lives of millions, the businesses we rely upon, and the way we live our life. The internet is full of relevant data accumulated over the last 2 years. Wouldn't it be great if all of this available data is used to understand the situation better and know [...]
Learning both software engineering and artificial intelligence during your internship? Yes, at Mediaan Conclusion, it's possible! Our aim is to provide an environment where students work on real-life use cases and develop their hard and soft skills simultaneously. In this blog, we highlight one of our internship projects that resulted in a working product [...]
In the previous blog How Computer Vision Can Learn Everything That We See, we went over what type of data an image is and how we can interpret it. We also talked about how to label images and how this is used to train a model. But what if there is little to no data [...]
You have done it! You have identified, built, and deployed your new Natural Language Processing (NLP) solution. The work stops here, right? Unfortunately, the answer is no, and it’s a good thing. Customer care is an ongoing process - making slight adjustments is easier & cheaper than waiting it out and starting a complex & [...]
As an international company based in Belgium, the Netherlands, and Germany, Mediaan has been steadily transforming in its 51 years of existence. Five years ago, we started our transformation to a data-driven company. We are convinced that the last 12 months have shown the potential here in Germany and are therefore now strongly expanding [...]
Regardless of how well-structured and clear your website is, customers will always need and want to contact you. Therefore, it is your responsibility to make that experience as positive as possible. Providing customers with proper support when they experience an issue is crucial for your business, and may turn out to be a win [...]
Exciting news! DroneMatrix and Mediaan recently showcased Rijkswaterstaat how a BVLOS-operated drone automatically flew to its destination without being continuously visible. It had a successful first long-distance flight capturing real-time images (with a 360 view) of a sailing ship on the Waal river. All that, without the need of observers or the pilot moving [...]
After completing step 1, you now understand your customers a lot better. So, what's next? It's time to help them solve their problems! Artificial intelligence for customer care is an ongoing journey and it has to start somewhere. Like everything in a business, efforts have to match the reward. Thankfully, there are plenty of [...]
THE CLOUD! One of the biggest buzzwords these days. Despite some skepticism around cloud solutions, it is undeniably one of the major trends in the IT landscape of the past decade. Surprisingly, it seems that the COVID-19 pandemic only further accelerates this technology. In this blog, you will get an in-depth review of the [...]
It is fundamental to understand your customers and what they need your help with to roll out a successful customer care strategy. Not only does it put a purpose behind your actions, but it also enables you to track progress and whether you genuinely helped them in the long run. In the previous blog, [...]
