After completing step 1, you now understand your customers a lot better. So, what's next? It's time to help them solve their problems! Artificial intelligence for customer care is an ongoing journey and it has to start somewhere. Like everything in a business, efforts have to match the reward. Thankfully, there are plenty of [...]
THE CLOUD! One of the biggest buzzwords these days. Despite some skepticism around cloud solutions, it is undeniably one of the major trends in the IT landscape of the past decade. Surprisingly, it seems that the COVID-19 pandemic only further accelerates this technology. In this blog, you will get an in-depth review of the [...]
It is fundamental to understand your customers and what they need your help with to roll out a successful customer care strategy. Not only does it put a purpose behind your actions, but it also enables you to track progress and whether you genuinely helped them in the long run. In the previous blog, [...]
In our “4 Quick & Easy steps to start using Computer Vision” blog, we introduced you to 4 easy steps of getting started with Computer Vision. Today we will take a deeper look into the very first step "Structure your visual data" or what we often call "labelling". Let's find out why it is [...]
Whether you are part of a multi-national corporation or a small local shop, customer care is an extremely important part of your business. It is what brings you and your customers closer together. Here we will show you how Artificial Intelligence, especially Natural Language Processing, can become part of your customer care landscape. [...]
It's amazing to see all the things that are possible with image processing and computer vision nowadays. Yet, many organizations are still in the dark about the boundless potential of these modern technologies. Some believe that diving into the realm of computer vision requires a massive investment. But fear not, as we are here to [...]
If you are curious about what it's like a be a Data Scientist, then you don't want to skip this blog! In this fourth edition of Mediaan's "The life of..." series, we interviewed Soheila - a talented Data Scientist at Mediaan. She will share her career journey, her role as a Data Scientist, and [...]
"Data is the new oil" is a well-accepted quote, and many decide to use it as their motto on their quest to become more data-driven. But what does this concretely mean, and how does being data-driven generate revenues? There is, of course, the scenario where one sells bytes of data to a third-party. But, all [...]
Calving is an essential event in dairy farming where help from the farmer is often needed, so knowing when a cow is going to calve is very important. For dairy farmers, having access to real-time data of cows' behaviors is crucial, since unusual behavior often indicates "troubles". Thankfully, increasing availability and advances in technology [...]
Welcome to another episode of Mediaan's "The life of..." series! A place where experts from Mediaan talk about their career journey, their role within Mediaan, and their tips & tricks. This time, we put our Senior IT Project Manager Shireen Teufel in the spotlight. Are you curious about the story of the former FC [...]
