Project Description




Currently, hardly any other sector has to deal with greater challenges than the energy sector in Germany. The switch to sustainable energy sources is about to bring massive changes, not only in network topology but also in business and payment models.

In response to this dynamic, a German energy supplier has decided to create a new IT architecture for eMobility. This will support the development, marketing, provision, billing and ultimately the operation of new and easily adaptable business models. Mediaan Conclusion helped the customer to create an IT landscape that does not only do justice to the fast-paced nature of today’s business but also considers the special features of the grown infrastructure.

In this project we have supported our customers in the following areas:

  • Identifying and enriching use cases for B2B and B2C businesses

  • Creating an IT Capability Map for eMobility

  • Identifying relevant processes and IT capabilities

  • Adding special features that support processes and applications


We used fundamental building blocks of the so-called “business capabilities” to define IT capabilities needed to create an IT roadmap. This step is crucial to support the highly dynamic development of business models. Each project consists of individual building block and multi-project management is the used principle in creating the IT roadmap. We created an IT architecture parallel to the changes in the business models, keeping in mind to include all of the requirements of professional eMobility and charging providers as well as the requirements of private users.


The challenge during this project was that things like real-time billing, virtual provider billing, rating or voucher models were unfamiliar territories. There was hardly any experience and references regarding the central requirements for a new IT platform within the energy sector. Also, there were no market-ready software products and it was also unclear which use cases will be used in the future.


Through years of experience with similar challenges in the telecommunications industry, our team was able to show market opportunity and lead the client step by step to a solution. Our experience in the telecommunication market enabled us to easily identify the basic relevant use cases for both the B2B and B2C businesses. With the help of proven blueprints such as the enhanced Telecom Operation Map (eTOM) and the enhanced Telecom Application Map (eTAM), it was then easy to identify the relevant processes and IT capabilities and adapt them to the specifics of the energy sector.


Thanks to our solution, the customer now has an IT architecture that meets the most diverse requirements; a B2B infrastructure and the associated service processes for professional eMobility providers or charging points operators and a B2C infrastructure for private charging stations’ owners. With the help of the IT capability map as well as the process and application blueprint for sales, order management and operations, this landscape can be quickly and flexibly adapted to evolving business models.